How a return works
- You fill in the RMA request below. You get a request number at once and a confirmation by e-mail.
- We check the request and reply within 1–2 working days with the approval and the shipping instructions.
- You send the product well packed, with its accessories and the RMA number written on the outside of the parcel, within 14 days of the approval.
- We check the product in our workshop.
- We inform you and proceed with repair, replacement or refund.
Good to know
- Shipping costs: we pay them when it is our own mistake or a fault under warranty; in every other case the customer pays.
- Photos: optional, but required for damage in transport (parcel and product). Damage in transport is reported as soon as possible after delivery.
- Product without a fault: if our check shows the product works normally, the check and the return shipping are charged.
- A parcel without an RMA number or sent before the approval is not accepted.
- Before you send a computer or a disk, back up your data and remove passwords.
- Our Returns Policy and the terms of the Warranty apply.
RMA request
Last updated: 1 November 2026